Tuesday, April 27, 2010

What's there in a face?

Can e- learning successfully substitute face-to-face learning? Perhaps... I might grudgingly agree that in technical and functional areas e-learning can be quicker and yet effective. But certainly not in the kind of training we do. Here we ask people to challenge the beliefs they hold about themselves and other people.
Here is why face-to-face communication is imperative:

1. In our programmes it is OK for people to be themselves. They can have fears, they can make mistakes and they can disagree. It needs a sensitive instructor to create that environment of safety. It behavioural areas, it is only when people drop their guard do they begin to learn. The relationship between the instructor and the participants becomes the tool for change.

2. Talking about an issue with co-learners and facilitators can bring about clarity that reading or thinking alone cannot. At an intellectual level, people often know what is right. However in sharing or participating in activities like role-plays, their behaviour reveals their beliefs - which an instructor can observe and use for their development.

3. Powerful questions can trigger new thoughts. A computer is useless. It cannot ask any questions.

4.Well designed learning activities can help people learn experientially

5. Sensitive instructors will invite participation, read body language and respond to the needs of the group. A computer will not recognise that you are frowning.

6. Most importantly, a group is fun. People learn by observing others. A good training session can create positive feelings that can stay with a person for a life-time.

So there is a lot in a face! And at Navgati, we have a lot of pleasant ones at that!

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