Often people assume that coaching is all about questions. However there are eight kinds of interventions, each appropriate at different times, with questioning just being one of them. Berne defines these as Eight Therapeutic Interventions. These are interrogation, specification, confrontation, explanation, illustration, confirmation, interpretation and crystallisation.
Learning to use these operations is both an art and a science. Like in a dance the pupil masters each step individually by repeating it and perfecting it. Then he /she strings steps together into a single skilled sequence. Eventually the whole act becomes a gracefully flowing act of co-ordination. The steps blend into each other without throes of conscious ordering, it feels automatic. This is where the science becomes art. The coach makes an intuitive decision, but in hindsight is able to resurrect the whole thought process behind it. Explaining the logic of the intervention may take ten to fifteen minutes, yet all this reasoning is condensed to a few seconds of the intervention.
The coach moves through these interventions adeptly, smoothly and effortlessly – with only one goal in mind – helping the client move forward in his/ her goal.
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